**Files & Media** holds everything uploaded to the workspace: documents, images, and video.

Use Files & Media when you need to:

- Preserve the original file before turning it into a page or report.
- Give the agent an authorized attachment to reference.
- Preview, organize, rename, move, or remove workspace files.
- Retry an upload that failed.

### Upload carefully

1. Open **Files & Media** in the sidebar and use **Upload**, or use an upload control on the surface you are in.
2. Select the file and wait for its upload state to complete.
3. Rename or place it where the team will find it.
4. Add it to the [Knowledge base](#12-knowledge-base) when agents should search it. An upload is not searched on its own.

Uploads are not automatically public. Sharing a page or database is a separate action.

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